and really bad customer service.

Last month we decided that it was time to change mobile carriers. Doing some simple math, we figured out that we were paying T-Mobile for 2 cell phones plus a really old @Home line that hasn’t even worked for 6-9 months, Verizon for 3G data service on my Galaxy Tab and Jitterbug/Great Call for a “senior friendly” phone for my mother-in-law.

In mid-September, I got an offer from Credo Mobile that not only offered much better rates than T-Mobile, but offered to pay my contract termination fee, too. Since Mom’s phone and the Tab data service were both month-to-month, plus we would be signing up with Credo (service by Sprint but company run by Working Assets, look them up), this was too good to pass up. So I took the plunge, ordered 2 Android phones for myself and Chris, a decent Sanyo flip phone for Mom and ported our numbers over to Credo. The @Home number, which was for work anyway, I ported to my Asterisk phone switch service provider so it rings into our work phone system. Read the rest of this entry »

Adventures with Charter Cable Burbank, Bastard Stepchild Division

Why is Charter Burbank the Bastard Stepchild Division? Well, some may like the service nationwide, but we are basically the asshole of the nation when it comes to their service. We pay the same rates, or higher, as everyone else in the country. Unfortunately, we get only 1/2 of the HD channels as listed on the Charter Communications nationwide website as supposedly being available on their system. Why? Our “head end” hasn’t been upgraded in years. Our cable boxes? Leftovers from everyone else -- nobody here has EVER received a brand new cable box or DVR. Charter is supposedly introducing Tivo service, but we are literally LAST on the list to receive them nationwide. Our service and performance history is the worst in the nation. Two miles away, in LA city proper, Time Warner provides the cable service -- for less price per month they get 40% more HD channels and the non-HD channels are 20% more English language. Their internet service is faster and has considerably higher reliability.

Of course, since it’s cable and we live in an apartment, we are SOL. Our apartment faces north. We have zero options for switching to satellite. Our local city council/Franchise Authority refuses to allow AT&T to install U-Verse or Verizon to install FIOS. So lucky us, we are stuck with a government mandated monopoly, for which the city council members are probably getting a kickback from Charter. Read the rest of this entry »

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